Susan Valverde became Chief Franchise Operations Officer in August 2016 after a very successful 15 year run as a Sylvan franchisee. Susan has transformed how Sylvan supports franchisees and manages the franchise business consultants, franchisee training, institutional support teams, and education operations and oversight. Susan is also key in Sylvan’s new owner on-boarding process and regularly holds regional trainings that are focused on key growth areas. Susan has held leadership positions in various organizations from the Sylvan Franchise Owners Association to the Texas Lyceum and Latinos for Educations. She has over 25 years of business experience and holds an MBA from the University of Texas, Edinburg and is a graduate of the Aspen Institute.
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